6 Communication Approaches for Working with Clients Who Have Sensory Processing Differences
Working effectively with clients who have sensory processing differences requires specific communication strategies that respect their unique needs. This article presents six practical approaches developed and recommended by professionals who specialize in sensory processing disorders. These methods can help create more comfortable and productive interactions for both practitioners and their clients.
Add Visual Cues to Instructions
I've found that using visual cues alongside verbal instructions creates remarkable breakthroughs with clients who have sensory processing differences. For example, I create custom training cards with simple illustrations that clients can reference during sessions, which significantly reduces anxiety around 'getting it wrong.' This approach transformed my sessions from ones where clients would often become overwhelmed and shut down, to collaborative experiences where they actively participate and feel empowered. I noticed that when clients can process information in multiple ways, they build confidence much faster and actually enjoy the process rather than just enduring it.
Favor Plain Concrete Language
Clear words help many clients with sensory processing differences follow what is said. Plain, direct language lowers the mental load and keeps meaning steady. Concrete words name actions and objects so there is less guesswork.
Metaphors and idioms can be confusing because they do not match what is seen or felt. Short sentences and one idea at a time make space for focus. Use clear, concrete words in your next message and ask if that wording works.
Adopt a Slow Steady Pace
A slow pace gives the nervous system time to sort sounds and meaning. Gentle pauses between ideas help the brain reset before more input comes in. Waiting a few seconds before replying can cut echoing stress and overlap.
Steady timing also makes it easier to filter background noise. You can name the pause so it feels safe and planned. Try adding a five second pause after each key point and ask if more time is needed.
Offer Choices and Honor Consent
Choices give clients control, which can calm sensory stress. Boundaries let each person protect comfort and energy. Asking how to share information shows respect and builds safety.
Consent for touch, sound levels, and pace should be checked and honored. A simple signal to pause or stop can prevent overload before it grows. Offer clear options, ask for limits, and invite a stop signal at the start of your next meeting.
Verify Comprehension with Teach-Back
Teach-back checks understanding without blame and keeps plans clear. Short prompts invite the client to explain the next step in their own words. This shows what landed well and what needs a new approach.
It works best when the tone is warm and the task is small. If gaps appear, the message can be reshaped with simpler words or a quick example. End each topic by asking for a brief summary of the plan and offer to clarify anything.
Share a Simple Predictable Plan
Predictable routines lower surprise and ease sensory load. A simple plan at the start tells what will happen and in what order. Small warnings before shifts, like a time cue, prevent sudden shocks.
Clear starts and endings help the body and mind adjust. When a change is needed, giving a brief reason keeps trust strong. Make a short agenda and share change notices early, then invite questions.